Terms of Service

Terms of Service

We believe in clarity, fairness, and respect. These terms help protect both you and Soaring Spirit HQ while making your shopping experience as straightforward and transparent as possible.

Effective Date: August 9, 2026

Welcome to Soaring Spirit HQ. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us.

Throughout these Terms, "Soaring Spirit HQ," "we," "us," and "our" refer to Soaring Spirit HQ.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website or purchasing from us.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least the age of majority in your province, territory, or jurisdiction; or

  • You are using the website with the permission and supervision of a parent or legal guardian where required.

You agree to use our website only for lawful purposes.

You must not use our website or its content:

  • For any unlawful or fraudulent purpose

  • To violate applicable laws or regulations

  • To interfere with the security or operation of our website

  • To attempt to gain unauthorized access to our systems

  • To transmit malicious code or harmful material

  • To infringe upon the rights of others

We reserve the right to refuse service or restrict access to our website where reasonably necessary to protect our business, customers, website, or legal rights.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, and other product details are accurate and current.

However:

  • Colours may appear differently depending on your device, monitor, or screen settings.

  • Product photographs are intended to provide a representation of the product and may not perfectly reflect the actual item.

  • Minor variations in colour, texture, placement, or appearance may occur as a result of manufacturing or printing processes.

  • Product specifications, availability, and descriptions may change from time to time.

We reserve the right to modify, discontinue, or update products at any time.

Where a product is personalized or made to order, the customer is responsible for reviewing the information entered before submitting the order.

3. Personalized and Custom Products

Some of our products may be personalized using information submitted by the customer.

You are responsible for ensuring that all personalization details—including names, dates, words, spelling, capitalization, and other information—are correct before placing your order.

Unless otherwise stated in our Returns & Exchanges Policy, personalized or customized products may not be eligible for return or exchange simply because the information submitted by the customer was incorrect.

We reserve the right to refuse personalization requests that are unlawful, discriminatory, abusive, defamatory, infringing, or otherwise inappropriate.

4. Pricing and Payment

All prices displayed on our website are stated in the applicable currency and may change from time to time.

Prices do not necessarily include applicable taxes, shipping charges, duties, or customs fees unless expressly stated.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Payment must be successfully authorized before an order can be processed.

We reserve the right to correct pricing, description, or other errors on our website.

If an error materially affects an order and we are unable to fulfill the order at the displayed terms, we will contact you and provide the appropriate options, which may include cancellation and a refund where applicable.

5. Order Acceptance and Cancellation

Submitting an order through our website constitutes an offer to purchase the products selected.

An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted or that fulfillment has begun.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • There is a pricing or product information error

  • We reasonably suspect fraud or unauthorized activity

  • An order appears to have been placed for an unlawful purpose

  • An order exceeds reasonable quantity limits

  • We are unable to fulfill the order

If we cancel an order after payment has been processed, we will notify you and refund the amount paid for the cancelled order, subject to applicable law.

6. Shipping and Delivery

We aim to process and ship orders within the timeframes stated on our website or Shipping & Delivery Policy.

Delivery dates and shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Shipping carrier delays

  • Weather

  • Natural disasters

  • Customs processing

  • Transportation disruptions

  • Labour disruptions

  • Government restrictions

  • Other unforeseen circumstances

Customers are responsible for providing an accurate and complete shipping address.

Additional charges, duties, taxes, or customs fees may apply to international orders. Where applicable, these charges may be the responsibility of the customer.

For complete information, please review our Shipping & Delivery policy.

7. Returns, Exchanges, and Refunds

Our goal is to provide products that you are happy to receive.

Returns, exchanges, and refunds are subject to the terms and conditions set out in our Returns & Exchanges policy.

That policy explains:

  • Which products are eligible

  • Applicable return timeframes

  • Conditions for returned products

  • Personalized or customized product restrictions

  • Refund and exchange procedures

  • Any applicable exclusions

Nothing in our Returns & Exchanges policy is intended to limit any rights or remedies that you may have under applicable consumer-protection laws.

8. Accuracy of Information

We make reasonable efforts to keep information on our website accurate, complete, and current.

However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

  • Shipping information

  • Product specifications

We reserve the right to correct errors and update information at any time.

Where required by law, we will provide appropriate notice or remedies when an error materially affects a purchase.

9. Third-Party Services and Providers

Our store may use third-party services and providers to help us operate our business.

These may include services related to:

  • Payment processing

  • Order fulfillment

  • Print-on-demand manufacturing

  • Shipping and delivery

  • Website hosting

  • Analytics

  • Email marketing

  • Fraud prevention

  • Customer support

Our online store is powered by Shopify.

Some products may be produced or fulfilled by third-party suppliers on our behalf. Where applicable, those suppliers may receive the information necessary to manufacture and fulfill your order.

Third-party services may have their own terms and privacy policies. We encourage you to review those policies when applicable.

10. Intellectual Property

Unless otherwise indicated, the content on this website—including but not limited to:

  • Logos

  • Brand names

  • Product designs

  • Artwork

  • Graphics

  • Photographs

  • Product descriptions

  • Text

  • Website layout

  • Original marketing materials

is owned by or licensed to Soaring Spirit HQ and is protected by applicable intellectual-property laws.

You may view and use website content for your personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without our prior written permission, except where permitted by law.

11. User-Submitted Content

If you submit content to us, such as product reviews, photographs, comments, testimonials, or other material, you confirm that you have the right to submit that content.

You agree not to submit content that:

  • Violates another person's rights

  • Infringes intellectual-property rights

  • Is unlawful, threatening, abusive, defamatory, or fraudulent

  • Contains malicious software

  • Contains another person's personal information without appropriate permission

By submitting content that you choose to make available for publication, you grant us permission to use, reproduce, display, and share that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove user-submitted content that violates these Terms or applicable law.

12. Website Availability and Security

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available

  • Uninterrupted

  • Secure

  • Error-free

  • Free from viruses or other harmful components

The website may occasionally be unavailable because of maintenance, technical issues, updates, or circumstances outside our reasonable control.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Soaring Spirit HQ will not be responsible for losses or damages arising from your use of our website or products except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes, restricts, or limits any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable law.

Where liability may legally be limited, our liability will be limited to the remedies permitted by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of another person.

This provision does not apply to the extent that the claim or loss results from our own negligence, unlawful conduct, or other circumstances for which liability cannot legally be transferred to you.

15. Governing Law

These Terms are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Nothing in this section is intended to prevent a consumer from relying on mandatory consumer-protection rights that apply in the consumer's jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

The updated Terms will be posted on this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

17. Severability

If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to apply.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Exchanges Policy, constitute the terms governing your use of our website and your purchases from Soaring Spirit HQ, except where additional terms apply to a specific product, service, promotion, or transaction.

If there is a conflict between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will apply.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

Soaring Spirit HQ
607-700 Sussex Drive
Ottawa, Ontario, Canada

Phone: 613-618-0674
Email: support@soaringspirithq.com

We welcome questions and will do our best to resolve concerns fairly and promptly.

Thank you for shopping with Soaring Spirit HQ.