Privacy Policy
Your privacy matters to us. We believe trust is built through transparency, and we are committed to handling your personal information with care, respect, and purpose.
Effective Date: August 9, 2026
This Privacy Policy explains how Soaring Spirit HQ ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, place an order, create an account, subscribe to our communications, or otherwise interact with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, as well as certain information automatically when you use our website.
Information You Provide
When you place an order, create an account, subscribe to our emails, contact us, or otherwise interact with our store, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number, if provided
- Order and purchase information
- Account information, if you create an account
- Information you provide when contacting customer support
- Personalization information you submit for customized products
Payment information is processed securely by our payment service providers. We do not ordinarily have access to your complete payment card number.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone and approximate location
- Cookies and similar technologies
- Pages and products you view
- Links you click
- How you navigate and interact with our website
- Information about your visit, such as referring website and browsing activity
This information helps us operate, maintain, secure, and improve our website and understand how visitors use our store.
2. How We Use Your Information
We use personal information only for purposes that are appropriate and reasonably connected to our business activities.
Depending on the circumstances, we may use your information to:
- Process, fulfill, and deliver your orders
- Process payments and prevent fraudulent transactions
- Communicate with you about your orders
- Provide customer service and respond to inquiries
- Create and manage customer accounts
- Provide personalized or customized products
- Improve our website, products, services, and customer experience
- Understand website traffic and customer preferences
- Maintain website security and prevent fraud or abuse
- Comply with legal and regulatory requirements
- Send promotional or marketing communications when you have provided the required consent
We do not use your personal information for purposes that are unrelated to the purposes described in this Privacy Policy without appropriate notice or consent where required by law.
3. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about:
- New products and collections
- Special offers and promotions
- Inspiration and updates from Soaring Spirit HQ
- Other information that may be relevant to your interests
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us.
Unsubscribing from marketing communications will not affect transactional communications that are necessary to fulfill an order or provide a service you have requested.
4. How We Share Your Information
We do not sell your personal information.
We may disclose personal information to trusted service providers that help us operate our business, process transactions, fulfill orders, and provide services to you.
Depending on the services we use, these providers may include the following:
- Shopify and related e-commerce services
- Payment processors
- Shipping and delivery providers
- Print-on-demand or product fulfillment providers
- Website, hosting, and technology providers
- Email marketing and customer communication services
- Analytics and website performance providers
- Fraud prevention and security services
- Professional advisers, where necessary
- Government authorities or other parties when required or permitted by law
These service providers receive only the information reasonably necessary to perform the services they provide to us and are expected to handle personal information appropriately.
5. Shopify and Third-Party Services
Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Shopify and other third-party service (Gelato) providers may collect, process, store, or otherwise handle information as necessary to provide their services.
Our website may also use third-party applications (Klaviyo), plugins, analytics services, payment providers, marketing platforms, and other technologies.
These third parties may have their own privacy policies governing how they handle personal information.
6. Cookies and Similar Technologies
We use cookies and similar technologies to help our website function properly and to improve your experience.
Cookies may be used to:
- Keep our website functioning properly
- Remember preferences
- Maintain shopping cart and checkout functionality
- Understand how visitors use our website
- Measure website performance
- Improve our products and services
- Support marketing and advertising activities, where applicable
- Platforms that we subscribe to include Meta Pixel, Google Analytics, Pinterest, and TikTok, and it may change with time.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Consent
Where required by applicable privacy laws, we obtain your consent before collecting, using, or disclosing your personal information.
You may withdraw consent to certain uses of your information at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
In some circumstances, we may collect, use, or disclose personal information without consent where permitted or required by law.
8. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
For customers in Canada, these may include the right to
- Ask whether we hold personal information about you
- Request access to personal information we hold about you
- Ask how your information has been used or disclosed
- Request correction of inaccurate or incomplete information
- Ask questions about our privacy practices
- Withdraw consent to certain uses of your information, subject to applicable legal requirements
We will respond to privacy requests in accordance with applicable law. Canadian privacy law generally provides individuals with a right of access to personal information held by an organization and a right to challenge its accuracy and completeness. (Office of the Privacy Commissioner)
To make a privacy request, please contact us using the information provided in the Contact Us section below.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, prevent fraud, and comply with legal, accounting, or regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, where appropriate.
10. Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Payment transactions are processed through trusted payment service providers using security measures designed to protect payment information.
11. International Processing of Information
Some of our service providers may be located outside Canada. As a result, personal information may be processed or stored in countries other than Canada and may be subject to the laws of those jurisdictions.
We take reasonable steps to ensure that personal information handled by our service providers is appropriately protected and used for the purposes for which it was collected.
12. Third-Party Websites and Links
Our website may contain links to third-party websites, services, or social media platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
13. Children's Privacy
Our website is not intended to collect personal information from children.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.
14. Privacy Questions and Complaints
We are committed to addressing questions and concerns about the handling of personal information.
If you have a question, concern, access request, correction request, or complaint about our privacy practices, please contact us first so that we can investigate and respond appropriately.
Privacy Contact:
Soaring Spirit HQ
Email: support@soaringspirithq.com
Canadian privacy guidance recommends making information about privacy practices, access requests, corrections, and privacy inquiries readily available to customers. (Office of the Privacy Commissioner)
If you are not satisfied with our response, you may also have the right to contact the applicable privacy regulator in your jurisdiction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal requirements.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Soaring Spirit HQ
Email: support@soaringspirithq.com
Raynald LeBlanc, Owner
613-618-0674
607-700 Sussex Drive
Ottawa, ON K1N 1K4
We appreciate your trust and are committed to treating your personal information responsibly.
