Our Quality Promise
Because what you wear should feel as good as it looks.
At Soaring Spirit, we care about the experience behind every order—not just the moment you click "Buy."
That's why we partner with Gelato, a global print-on-demand company with a network of production partners that helps us create and deliver our products closer to where our customers live.
Our goal is simple:
Quality products. Thoughtful designs. A great experience.
1. Quality Products
We carefully select the products we offer and create our designs with the finished product in mind.
Because our products are made to order, each piece is produced specifically for your purchase rather than sitting in a warehouse waiting to be shipped.
Gelato works with professional production partners and uses standardized production processes, equipment, and quality procedures to help maintain consistent results across its global network.
We also recognize that no manufacturing or printing process is perfect.
Minor variations in colour, texture, placement, and appearance can sometimes occur, particularly with printed products. Some colour variation is a normal characteristic of the printing process and may fall within acceptable production tolerances.
2. Quality Control
Quality is monitored throughout the production process.
Gelato uses a combination of automated systems, production standards, equipment calibration, partner monitoring, and quality checks to help ensure products meet its standards.
Gelato also states that production partners are reviewed and monitored for quality, delivery performance, and other factors. Partners that do not meet required standards may be removed from the network.
Before your order makes its way to you, it goes through the production and fulfillment process designed to ensure that the correct product is produced, printed, packaged, and shipped.
3. A Global Network with Local Production
One of the reasons we chose Gelato is its global production network.
Gelato works with more than 100 production partners across more than 30 countries, allowing many orders to be produced closer to their final destination.
This approach can help reduce shipping distances and delivery times while giving us access to production partners around the world.
The specific production location for an order may vary depending on the product, destination, capacity, availability, and other logistical factors.
4. Our Quality Guarantee
If something goes wrong with your order, we want to know about it.
Gelato provides a quality guarantee for orders fulfilled through its network. If a customer receives a defective, damaged, incorrectly produced, or otherwise qualifying product-quality issue, Gelato will investigate the claim.
When a claim is validated by Gelato's quality-assurance team, Gelato may provide a complimentary replacement. If a replacement is not feasible, a refund may be available in certain circumstances.
For eligible quality issues, Gelato generally requires that the issue be reported within 30 days of receiving the product.
5. If There Is a Problem With Your Order
If your order arrives damaged or you believe there is a product-quality problem, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
-
Your order number
-
A description of the problem
-
Clear photographs of the product
-
Photographs of the packaging, including the outside and inside where applicable
Photographs are important because they allow us and our fulfillment partner to investigate the issue and determine the appropriate solution.
Please contact us at:
We'll work with you to determine the best next step.
6. What Our Quality Promise Does Not Mean
We want to be transparent about what a quality promise can—and cannot—guarantee.
Because our products are printed and manufactured to order:
-
Colours may vary slightly from what appears on your screen.
-
Minor variations can occur between production runs.
-
Printed colours may vary slightly depending on the garment, material, printing technology, and production conditions.
-
Products may have minor characteristics that are within normal manufacturing tolerances.
These types of variations do not necessarily indicate a product defect. Gelato notes that certain colour variations resulting from the printing process may fall within acceptable tolerances and may not be covered by its quality guarantee.
7. Made to Order Means Made for You
We believe there is something special about products that are made specifically because you chose them.
Your order isn't simply pulled from a shelf.
It's produced, printed, prepared, and shipped as part of a process designed to bring your chosen design to life.
That matters to us.
Because the messages we create aren't just decoration.
They're reminders.
Of strength.
Of resilience.
Of courage.
Of rising.
Our Promise to You
We can't promise that every manufacturing process will be perfect.
But we can promise that when something genuinely goes wrong, we'll take it seriously.
We'll listen.
We'll investigate.
And we'll do our best to make it right.
Because every order represents more than a purchase.
It's something you chose to wear for a reason.
And we want that experience to be worthy of the message.
Soaring Spirit
Wear What You're Becoming.
